How We Rate Casinos

At Dealo.com.au, we conduct thorough, independent reviews of online casinos operating in Australia. Our rating methodology is transparent and based on rigorous testing across multiple criteria. Every casino is assessed using the same framework to ensure fair, consistent comparisons.

1. Licensing & Regulation

Player safety is our top priority. We verify that casinos hold valid licenses from reputable gaming authorities. We check for licenses from:

• Malta Gaming Authority (MGA) – European gold standard
• UK Gambling Commission (UKGC) – Strict UK oversight
• Curaçao eGaming License – Caribbean regulator
• Australian State Licenses – Local regulatory compliance (ACT, NT)

We only recommend casinos with demonstrable licensing and publicly displayed regulatory credentials. Unlicensed operators receive automatic low ratings.

2. Game Selection & Software Providers

We evaluate the breadth and quality of the gaming library, including:

• Slots – Number of titles, RTP percentages, game variety
• Live Casino – Quality of live dealers, game limits, streaming reliability
• Table Games – Blackjack, roulette, baccarat variants and availability
• Software Providers – Partnerships with Microgaming, Pragmatic Play, Evolution, NetEnt, and other industry leaders

Casinos with exclusive titles, frequent releases, and partnerships with premium developers score higher.

3. Bonus Terms & Wagering Requirements

We examine all bonus offers with a critical eye, assessing:

• Terms & Conditions Clarity – Are bonus terms transparent and fair?
• Rollover Requirements – Wagering multipliers (we prefer 30x or lower)
• Maximum Cashout Limits – Restrictions on winnings from bonus funds
• Game Contributions – Which games count toward wagering requirements
• Bonus Expiry – Time limits on using bonuses

Realistic, player-friendly bonus structures receive higher ratings than restrictive or misleading offers.

4. Payment Methods & Withdrawal Speed

We test deposit and withdrawal processes across multiple payment options:

• Cryptocurrencies – Bitcoin, Ethereum, Litecoin, USDT
• E-Wallets – PayPal, Skrill, Neteller, ecoPayz
• Bank Transfers – Direct deposits and local Australian banking
• Cards – Visa, Mastercard, and other credit/debit options
• Digital Services – Google Pay, Apple Pay

We track average withdrawal times and penalise casinos with delays exceeding 3-5 business days. Fast, reliable payment processing is essential for high ratings.

5. Customer Support

We evaluate support quality across all channels:

• 24/7 Live Chat – Immediate assistance, agent responsiveness
• Email Support – Reply times and solution quality
• Phone Support – Availability and professionalism
• Knowledge Base – FAQ comprehensiveness and accessibility
• Response Time – We test support and measure turnaround times

Casinos with multilingual, responsive, and knowledgeable support teams score highly. Poor or unavailable support significantly impacts ratings.

6. Mobile Experience

With most Australian players using mobile devices, we assess:

• Responsive Design – Seamless play on smartphones and tablets
• Dedicated Apps – iOS and Android native applications
• Navigation & Speed – Intuitive menus, fast loading times
• Game Compatibility – Full access to slots, live casino, and tables on mobile

Casinos with optimised mobile platforms and feature-rich apps receive preference.

7. Responsible Gaming Tools

We check for comprehensive responsible gambling protections:

• Deposit Limits – Daily, weekly, monthly caps
• Loss Limits – Spending restrictions
• Self-Exclusion – Short and long-term options
• Cooling-Off Periods – Mandatory breaks from play
• Reality Checks – Pop-up reminders during sessions
• Gambling Problem Resources – Links to Gambling Help (Lifeline) and other support services

Operators with robust, easy-to-use responsible gaming features demonstrate commitment to player welfare and receive higher ratings.

8. Our Rating Scale

We rate casinos on a 1-10 scale: